Lab41 Domain Terms & Conditions
Domain Name Registration With Lab41
Lab41 is a registered member of Nominet, and all domain names are managed through our Nominet IPS tag. By registering a domain with us, you confirm that you hold the legal rights to use the chosen domain name.
Renewal Policy
To ensure uninterrupted service, all domains are set to auto-renew by default. If you choose to disable auto-renewal, reminder emails will be sent to the admin contact 30 days, 7 days, and on the day of expiry. It’s your responsibility to keep contact details up to date—Lab41 is not liable for failed renewals due to incorrect information.
Customer Support Response Times
We aim to respond to all enquiries within 72 hours on working days (Monday to Friday, excluding weekends).
Cancelling Our Domain Services
If you wish to transfer your domain to another registrar, please email us and we’ll assist with the transfer process promptly.
Sustainability Commitment
Over 60% of our team work remotely, helping us reduce our carbon footprint and operate in a more environmentally conscious manner. This approach supports both our environmental goals and our customer service effectiveness.
Development Standards
Our development processes are designed for efficiency and reliability. We follow structured methods using the latest tools, including Microsoft Team Foundation, to deliver high-quality outcomes quickly and securely.
Security Best Practices
Lab41 follows OWASP Development Guide standards and encourages staff to stay updated on the latest secure coding practices. Learn more about OWASP by visiting their official website.
Raising a Complaint
If you have a complaint about your domain service, please email alex@lab41.co with full details. We will respond within one working day and aim to resolve the issue within three working days. For escalations, please resend your issue along with the ticket reference.
Reporting Abuse
To report abuse (e.g. spam or phishing) related to domains registered with Lab41, contact alex@lab41.co. We’ll reply within one working day.
Domain Transfers
You can transfer your domain away from Lab41 at any time, free of charge. Email alex@lab41.co with a cover letter and the new registrar’s IPS tag.
Service Level Agreement (SLA)
Unless you have a custom SLA with us, the following applies to .uk domain services:
Domains are auto-renewed by default for business continuity.
Invoices are typically issued post-renewal.
You must ensure your contact details remain current; we are not responsible for failed renewals due to outdated information.
You have a 30-day protected period after expiry to renew at the standard fee.
After 30 days, the domain is suspended and enters a 60-day grace period.
If not renewed within 90 days of expiry, the domain is deleted and may be made available to others.
Communication
Please use email as the primary method of contact: alex@lab41.co.
External Terms
Nominet’s Terms & Conditions are available via their website